FREQUENTLY ASKED QUESTIONS

SHOP - What is your delivery, returns and refund policies?

 

Please visit here to see these policies.

CLINIC - What areas of the face do you treat?

 

Dermal Fillers – Lips, nose-mouth lines (naso-labial folds), marionette lines, cheeks, tear trough, jaw line, nose (non-surgical nose job), chin

 

Wrinkle relaxing injections – Forehead, frown, smile lines (crows feet), large jaw muscle (square jaw), bunny lines, downturned smile, smokers lines, gummy smiles

 

We also provide treatment for excessive underarm sweating (hyperhidrosis)

CLINIC - Who will be providing the treatment?

 

Either our trainers or students will be providing the treatment.

The students are fully qualified medical professionals (Doctors, Dentists and Nurses) and the trainers are some of the most experienced cosmetic practitioners in the country.  Whenever a student is providing treatment they will always be directly supervised by a trainer to ensure you have the highest standard of treatment.

CLINIC - How are the costs of treatments so low? 

 

As we are a teaching academy, when we run our clinics, we only need a small fee just to cover the cost of the materials.  Costs range from £90-180 depending on the treatment you would like.  You will be notified of this cost at the free assessment appointment.

CLINIC - Am I offered an assessment appointment?

 

A complimentary assessment appointment will be arranged before any treatment to understand what areas you would like treatment, determine what is the best treatment and make you fully aware about the procedure and what it involves. 

CLINIC - Is there a charge for the assessment appointment?

 

The assessment appointment has no charge – it is completely free.

CLINIC - Will I always need a separate assessment appointment?

 

You will definitely need one the first time you visit our academy but from then on assessments for any other treatment can be carried out at the treatment appointment.

CLINIC - Will I always have a chance to think about whether I would like to go ahead with treatment?

 

There is never any pressure to go ahead with treatment.  We will give you all of the information about the treatment you are considering and only once you are satisfied you can book for a treatment appointment.  You can always decide not to have any treatment.

CLINIC - What products do you use?


We only use the highest quality products for treating our clients. Juvederm® range (Volbella, Volift and Voluma) is typically used for dermal fillers and Botox® or Azzalure® are the Botulinum Toxins of choice.

CLINIC - Is it best to sign up now or wait till I need treatment?


 

The course will be run on a regular basis but there will be a limit to how many clients can be seen.  If you sign up now you will be higher on the waiting list and so more likely to be offered an appointment.  As we anticipate a high demand we would recommend you sign up sooner to avoid disappointment.

CLINIC - What happens after I sign up?

 

You will firstly receive a confirmation that you are on our list.  We will then contact you via e-mail or phone to advise you when our next available assessment appointments are and you will then be able to book your appointment.

CLINIC - Once I have had one treatment will I be able to come back for more?

 

If you have had treatments with us you will be given priority over newer clients - this is why it is beneficial to sign up earlier

CLINIC - Will I be offered a review?
 

You will be offered a review.  We do not offer routine “top ups” but if there is an issue we will certainly try to rectify it at the review appointment.

CLINIC - Where is the treatment carried out?

The clinic is in central Guildford at the Blackberry Clinic, 11 Chertsey St, Guildford GU1 4HD

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